Authenticity of customer reviews
How do we handle reviews?
It is very important to us to have clear and transparent communication in our online store - especially when it comes to customer reviews. In order to openly communicate feedback from our customers, we follow these guidelines:
Review of comments
Before we publish a comment about one of our products, we check the authenticity of the commenter. We check whether it is a verified purchase and only then release the comments. If it is not a verified purchase, we will not publish any comments or reviews about our gloves. We do this for reviews that are submitted directly via our online store for the corresponding items.
In addition, we use Trusted Shops as an independent service provider for obtaining reviews. Trusted Shops has taken measures to ensure that these are genuine reviews. More information is available right here on the Trusted Shop page.
Each consumer review is checked for authenticity before it is published, ensuring that reviews only come from consumers who have actually purchased/used the reviewed products.
The verification is done by sending individualized links to consumers after completing an online order, leading to an online review form and ensuring that access to the review function is only granted to consumers who have actually purchased a product.
Taking comments seriously
We take all comments very seriously, whether positive or negative. Negative comments in particular are passed on internally directly to the responsible party. This is the only way we can continuously improve ourselves, our gloves and our brand. We want to provide the best possible hand protection to all our customers - we can only do this with honest feedback. Therefore:
Tell it like it is
If you are not satisfied with your gloves or with items from our fan store, this must be clearly communicated. We therefore do not delete negative comments, but pass them on directly. In this way, we can continue to develop with your help and continue to produce innovative, modern gloves.