Shipping and delivery
Shipping & Delivery
Our shipping and handling fee per order for delivery within Germany with destination on the mainland is: 3,50 €.
From an order value of 50 € we deliver free of charge within Germany (German islands excluded). The return shipment is also free of charge for orders over 50 €.
If you order from Germany and keep goods with a value of at least 50€, we will cover the return shipping costs completely. If the value of the goods is less, or if you order from abroad, you have to pay the costs for the return shipment yourself.
Tip: Free returns with PayPal! If you have paid the order via PayPal, PayPal might take over your return shipping costs.
Returns creation: You can make a return yourself in your customer account under "Orders" and print out the corresponding DHL label and send the items back to us. If you do not have a customer account and have placed an order as a guest, you can create your return here in our returns portal. All you need is your order number and your e-mail address.
Please note: It is currently only possible to create returns via the returns portal within Germany. We are already working on a solution for returns from other countries.
Place of delivery
We supply the German mainland and the German islands as well as the EU countries listed under 'Delivery abroad'.
Surcharges for island
For deliveries to the North and East Frisian Islands, Helgoland as well as the Islands of Hiddensee and Chiemsee there is an island surcharge of 12 €, which is also due for orders over 50 €.
We ship by DPD.
Delivery is usually within 1-3 working days.
Delivery times to other European countries as well as to non-EU countries may vary due to the current situation and the delivery conditions to the respective country. Therefore, we cannot guarantee a specific date or make universal statements, as individual orders may be in transit longer.
We offer deliveries with Warenpost international up to an order value of 150€ and a maximum weight of one kilogram per package. Our shipping costs with Warenpost International are weight-dependent and depend on the countries delivered to. Due to the division into EU and Non-EU countries, there are different delivery costs.
Shipping costs Warenpost:
Warenpost EU International: parcels up to 1kg: 5,95€
Warenpost Non-EU International: parcels up to 1kg: 5,95€
We deliver to the following EU countries:
Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden.
We also deliver to these Non-EU countries:
Liechtenstein, Norway, Switzerland.
The shipping costs for orders with DPD (due to a higher order value or weight of the parcel) abroad are:
Belgium 14,00 €
Denmark 12,50 €
Estonia 29,50 €
Finland 29,50 €
France 18,00 €
Greece 50,00 €
Ireland 25,00 €
Italy 20,00 €
Croatia 36,50 €
Latvia 29,50 €
Lithuania 29,50 €
Luxembourg 14,00 €
Netherlands 14,00 €
Austria 14,00 €
Poland 20,00 €
Portugal 25,00 €
Romania 50,00 €
Sweden 25,00 €
Slovakia 20,00 €
Slovenia 20,00 €
Spain 25,00 €
Czech Republic 12,50 €
Hungary 20,00 €
If you wish to have a delivery to another country, please contact us via the contact form. We will then try to make a delivery to this country possible.
For deliveries to countries outside the European Union, additional costs may be incurred in individual cases, for which we are not responsible and which are to be paid by you. These include, for example, costs for the transfer of money by credit institutions (e.g. transfer fees, exchange rate fees) or import duties or taxes (e.g. customs duties). You can find more information about the EU customs calculation here and about the import sales tax here as well as special information for Switzerland here.
For Russia we only offer the possibility to order autograph cards by mail. We do not deliver any other goods to Russia. If you try to order gloves to Russia, we will cancel your order.
Shipping on the day of order
If you place your order before 12 o'clock (does not apply on Saturdays or Sundays and public holidays), your order usually leaves our warehouse on the same day.
That's why there is no reason for us to offer express delivery and to charge you extra fees.
With the TÜV-certified payment system "SOFORT Überweisung" you can pay easily and securely with your usual online banking data thanks to PIN &TAN, without registration. "SOFORT Überweisung" is the direct transfer process of Sofort GmbH - A Klarna Group Company.